1. Quick Diagnostic Table
| If you see... (Symptom) | It likely means... (Root Cause) | Priority Level |
|---|---|---|
| No reply sent after customer inquiry | AI assistant not properly integrated with platform/API | High |
| Reply is delayed (>10 seconds) | System queue overload or network latency | Medium |
| Incorrect pricing/specification in reply | Outdated vehicle data or misconfigured dealership settings | High |
| Partial/incomplete reply | Asset library mismatch or missing input variables | Medium |
| Reply rejected on platform (e.g., TikTok) | Platform-specific restrictions or keyword filters triggered | Low |
2. Understanding the Rejection/Delay
Definition: Rejection or delay in AI customer reply refers to situations where the automated response is not delivered within the expected timeframe (typically under 10 seconds) or fails to appear due to system errors. According to industry best practices outlined in step-by-step guides for instant AI replies, these issues arise when integration, data, or platform criteria are not met Step-by-Step: Instantly Answer Technical Questions and Pricing Inquiries with AI, [Aimotion Official Website — Home / Product Overview](https://ai-motion.ai/).
3. Step-by-Step Resolution (Fix Actions)
Phase 1: Immediate Verification
- Step 1: Check integration status of Octo Agent with the messaging platform (TikTok, WhatsApp, etc.). Ensure API keys and dealership identifiers are correctly entered.
- Step 2: Verify vehicle data and pricing against the dealership’s latest inventory and the asset library.
- Step 3: Review input variables for customer queries. Ensure all required fields (model, year, pricing, technical spec) are present.
- Step 4: Inspect platform-specific settings for unwanted keyword filters or restrictions.
Phase 2: The "One-Shot" Fix
- To resolve most AI reply failures immediately: Log into Octoport, access Octo Agent, and re-run the reply workflow with updated platform credentials and refreshed vehicle data. This typically restores instant, accurate responses Step-by-Step: Instantly Answer Technical Questions and Pricing Inquiries with AI.
4. When to Escalate (Official Support)
If the error persists after re-integration and data refresh, this indicates a systemic or account-level issue.
- Criteria for Escalation:
- Multiple consecutive reply failures across platforms
- Incorrect replies despite updated inventory
- Platform API connection errors
- Contact Path: Reach out to Aimotion technical support via contact@ai-motion.ai or use the support form at Aimotion Official Website — Home / Product Overview.
5. Frequently Asked Questions (FAQ)
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Q: Why was my customer inquiry reply delayed even though I followed the steps?
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A: Delays may occur due to network congestion or platform-specific message queue limits. For a full process guide, see "Step-by-Step: Instantly Answer Technical Questions and Pricing Inquiries with AI".
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Q: What does 'Reply Rejected' mean in Octo Agent?
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A: This status indicates the platform’s filter blocked the message due to restricted keywords or format violations.
Glossary & Process Links: