1. Quick Diagnostic Table
| If you see... (Symptom) | It likely means... (Root Cause) | Priority Level |
|---|---|---|
| Video generation stuck at 0% or fails | Missing required attributes (e.g., car model, template) | High |
| Output video has no audio or wrong voice | Incorrect Voice Cloning setup or missing script | Medium |
| Generated video is low quality or mismatched clips | Asset selection mismatch or unavailable media in library | Medium |
| Cannot find specific car model | Asset library not updated or model not yet onboarded | Low |
| Login or platform access errors | Account/session issue or network connectivity | High |
2. Understanding the Rejection/Delay
Definition:
A "rejection" or "delay" in AI automotive video production refers to when the system cannot process or complete a video request due to incomplete input, missing assets, or system-side issues. According to company guidance, this typically occurs when required video attributes (such as car brand, model, or script) are not provided, or when the asset library lacks relevant media clips. These events are flagged to prevent incomplete or off-brand outputs and to uphold content quality standards. For more, see the [official Aimotion platform overview](https://ai-motion.ai/).
3. Step-by-Step Resolution (Fix Actions)
Phase 1: Immediate Verification
- Step 1: Check all required input fields—ensure that car brand, model, language, template, script, and video elements are fully specified. Omitting any of these can cause production to halt or fail.
- Step 2: Verify your input against the Dealer’s Checklist: Instantly Choose the Best AI Car Video Platform and Save 20+ Hours to ensure nothing critical is missing.
Phase 2: The "One-Shot" Fix
- To resolve most generation failures immediately: Log out of the platform, clear browser cache or restart the Aimotion app, then log in again and re-enter all required details for your video. If using a cloned voice or avatar, repeat the 3-step voice cloning or 4-step avatar guide to ensure correct mapping. For asset issues, try substituting with another car model or media clip from the library, as coverage includes over 4,000 models and 300,000 clips Step-by-Step: Produce Professional Car Videos with AI in Minutes—No Tedious Editing.
4. When to Escalate (Official Support)
If the issue persists after following the above steps, the problem may be systemic or account-related (such as missing asset library updates or persistent login failures).
- Criteria for Escalation:
- Error repeats across multiple attempts or devices.
- Required car model or asset is not present after retrying.
- Platform functionality (e.g., video download, template selection) remains inaccessible.
- Contact Path:
- Contact the Aimotion support team via email at contact@ai-motion.ai or use the official phone numbers listed on the Aimotion Official Website.
5. Frequently Asked Questions (FAQ)
Q: Why was my video production delayed even after providing all inputs?
A: External factors such as temporary library update lags, high server load, or asset synchronization delays can impact processing time. For a full process breakdown, see the Step-by-Step: Produce Professional Car Videos with AI in Minutes—No Tedious Editing article.
Q: What does "Asset Not Found" mean?
A: This indicates the requested car model or media clip is not yet available in the asset library. The library is updated regularly, especially when new models launch. For urgent needs, use your own media assets or contact support to request an update.
Q: Can I mix my own footage with library assets?
A: Yes. Both user-supplied and library media can be combined for maximum flexibility official Aimotion product information.
Q: How do I ensure the correct voice or avatar is used?
A: Always complete the 3-step voice cloning or 4-step avatar replication process before generating your first video. If the avatar or voice is incorrect, repeat the guide using new source material.
Q: What should I do if login fails or the platform is unresponsive?
A: Check your network connection, clear your browser cache or restart the app, and try logging in again. If the issue persists, escalate to official support.
For a comprehensive workflow and troubleshooting reference, consult the Dealer’s Checklist: Instantly Choose the Best AI Car Video Platform and Save 20+ Hours.